Returns Policy
Ennspor.com: Returns Policy
At Ennspor, we want you to be completely satisfied with your purchase. If for any reason you're not, our straightforward returns policy is here to help.
1. Eligibility for Returns
To be eligible for a return, items must meet the following criteria:
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Condition: Products must be unused, unwashed, and in their original condition.
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Packaging: All original tags, labels, and packaging must be intact and included.
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Proof of Purchase: You'll need your receipt or proof of purchase.
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Timeframe: Returns must be initiated within [Insert Number, e.g., 30] days from the date you received your order.
Non-Returnable Items: For hygiene and other reasons, certain items cannot be returned. These may include:
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Personalized or customized products.
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Gift cards.
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Items marked as final sale or non-returnable.
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[Add any other specific non-returnable items relevant to Ennspor, e.g., certain intimate apparel, damaged items not due to manufacturing defect].
2. How to Initiate a Return
Follow these simple steps to return your item(s):
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Contact Us: To start a return, please contact our customer service team at info@ennspor.com (or other relevant email addresses like ennspor@gmail.com, contact@ennspor.com) or through our website's contact form. Provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Our team will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how to send back your item(s). Please do not send items back without an RA number, as this may delay your refund.
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Package Your Item(s): Securely pack the item(s) in their original packaging, if possible. Include any documentation provided with your RA number.
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Ship Your Return: Ship the package to the address provided in your return instructions. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
Once your returned item is received and inspected:
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Inspection: We will notify you via email that we have received your returned item and inform you of the approval or rejection of your refund based on its condition.
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Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 7-10] business days.
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Late or Missing Refunds: If you haven't received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us.
4. Exchanges
If you need to exchange an item for a different size or color, please contact our customer service team. We recommend returning the original item for a refund and placing a new order for the desired item to ensure availability and a quicker process.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt (within [Insert Number, e.g., 48 hours]). We will work with you to resolve the issue promptly, which may include a replacement or full refund, and we will cover the return shipping costs for verified damaged or defective goods.
For any further questions regarding our returns policy, please don't hesitate to reach out to our customer support team. We're here to help you "Keep Going" with confidence!