FAQ

Ennspor.com: Frequently Asked Questions (FAQ)

 

Welcome to Ennspor.com! We've put together some common questions to help you get the most out of your shopping experience.

 

About Ennspor

 

Q1: What is Ennspor Corporation (ENNSPOR, Corp)? A1: Ennspor Corporation is a company dedicated to the design, development, manufacturing, and global marketing and sales of footwear, apparel, equipment, accessories, and services. Our slogan is "Keep Going", reflecting our core belief in resilience and new beginnings. We were founded by Dr. EKOTE Nelson NNOKO, a Cameroonian living in Japan.

Q2: Where is Ennspor headquartered? A2: Our headquarters are located in Kobe, Japan, specifically at 14-20, 2-chome, Yamamoto-Dori, Chou-Ku, Kobe, Hyogo, 650-003 Japan.

Q3: What is Ennspor's brand story? A3: In a world full of challenges and unequal beginnings, we believe everyone deserves a chance to "Keep Going". Our brand story is deeply rooted in resilience, offering second chances and new beginnings to help people win the prize at the end of their lives. We believe that everything is never truly over as long as day and night exist.

Q4: What types of products does Ennspor offer? A4: We offer a wide range of sneakers and sportswear, including accessories, caps, t-shirts, sports bags, polo shirts, and tracksuits.

Q5: What is Ennspor's mission? A5: We understand that sport is integral to human existence and vital for successful living. Our mission is to provide comfort in movement, success in practice, and health in sports.

Q6: What makes Ennspor products unique? A6: Our sports shoes are designed to reduce stress on various muscle groups (quadriceps, hamstrings, glutes, calves, and ankles), naturally facilitating walking, running, and dancing to make exercise fun. Our apparel provides natural comfort that synchronizes with the environmental climate for an enjoyable life. We represent resilience, style, and fashion.

Q7: What are Ennspor's promises to its community and the world? A7: Our promises extend beyond products. We aim to:

  • Reduce the level of suicide.

  • Believe in the rehabilitation of prisoners and people's health.

  • Restore people's fighting spirit, encouraging them to "Keep Going" and never give up.

  • Believe in giving everyone equal chances.

  • Give our products and the environment a second chance by collecting and recycling used wear.

  • Believe in continuous living.

Q8: How does Ennspor contribute to environmental health? A8: We are committed to environmental health by collecting and recycling all our used wear. Our members can even ship their used Ennspor items to us for free.

 

Ordering & Shopping

 

Q9: How do I find products on the website? A9: You can easily navigate our site using the clear menus categorized by "Men," "Women," "Kids," "New Arrivals," "Best Sellers," and "Sale." We also have an advanced search function with filters for size, color, price, and product type to help you find exactly what you're looking for.

Q10: How can I be sure I'm choosing the right size? A10: Each product page includes a comprehensive size guide and fitting tips to help you select the perfect fit. We recommend referring to these guides and measuring yourself accurately before making a purchase.

Q11: Can I save products I'm interested in for later? A11: Yes! You can add products to your wishlist or save them for later consideration, making it easy to revisit items you love.

Q12: Can I customize any products? A12: For select products, we offer customization options such as color, size, or personalized inscriptions. Please check the individual product pages for availability.

 

Payment & Shipping

 

Q13: What payment methods do you accept? A13: We accept a variety of secure payment methods, including major credit/debit cards, PayPal, Apple Pay, Google Pay, and potentially installment payment options like Afterpay or Klarna (if available in your region).

Q14: Do I need an account to make a purchase? A14: No, you can choose to check out as a guest for a quick and convenient purchase. However, creating an account can offer benefits like faster checkout on future orders, order history, and access to personalized recommendations.

Q15: What are your shipping options and costs? A15: Detailed information regarding shipping options, costs, and estimated delivery times is provided during the checkout process. We strive to offer transparent and reliable shipping services.

Q16: How can I track my order? A16: Once your order has shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.

 

Returns & Exchanges

 

Q17: What is your return policy? A17: We offer a straightforward and fair return policy. Please refer to our dedicated "Returns Policy" page for detailed instructions, eligibility criteria, and information on how to initiate a return.

Q18: How do I return an item? A18: Our "Returns Policy" page will provide clear instructions on how to return an item, including any necessary forms or labels.

 

Ennspor Community & Benefits

 

Q19: What is the Ennspor Community (Customers Club)? A19: The Ennspor Community is our membership program designed to assist in developing people's health through sports. There's a yearly membership fee, and members receive customized health and sports tips, encouraging them to stay active. Members also benefit from a yearly financial bonus that can be used to purchase more Ennspor sportswear.

Q20: What is the Ennspor Frequent Buyer’s Card/ID/Code? A20: This program helps our frequent buyers access gyms and other sports facilities wherever they go. Frequent buyers receive discounts and other benefits when using our products, potentially including free periodic access to gyms when traveling.

Q21: Does Ennspor offer sponsorship opportunities? A21: Yes, Ennspor accepts corporate sponsorship with non-footwear or sportswear companies. We can incorporate the brand name of these companies on specific products, thereby advertising them to the world (e.g., Ennspor Panasonic).

Q22: How can I stay informed about promotions and new arrivals? A22: We recommend signing up for our newsletter to receive updates on new products, special promotions, and exclusive discounts. You might even receive an incentive for signing up!

Q23: Do you offer a loyalty program? A23: Yes, in addition to the Ennspor Community, we have a rewards program where you can earn points for your purchases, leaving reviews, and referring friends. These points can be redeemed for discounts and other exclusive benefits. Loyal customers and newsletter subscribers also often receive early access to new products and sales.

 

Ennspor's Philosophy & Symbolism

 

Q24: What do Ennspor's brand colors represent? A24: While neutral colors like black, white, cream, beige, brown, and gray are versatile for our shoes, we highlight:

  • Brown: Associated with resilience, dependability, security, and safety, much like the earth.

  • Green: Represents resilience, youth, health, good fortune, new beginnings, abundance, and nature.

Q25: What symbols represent Ennspor's value of resilience? A25: We draw inspiration from:

  • The helix shape (or spiral): A natural symbol of resilience found throughout nature.

  • The Lotus flower: This aquatic plant grows unstained from murky water, symbolizing strength and resilience, overcoming obstacles, and hardship.

  • Horses: Known for their strength, power, and resiliency.

 

Customer Support & Engagement

 

Q26: How can I contact customer support? A26: You can reach us via telephone at 078-241-8095, fax at 078-261-3850, or email at ennspor@gmail.com, info@ennspor.com, or contact@ennspor.com. We also offer live chat support and provide easy access to contact details on our "Contact Us" page.

Q27: Where can I find answers to other questions not listed here? A27: Our comprehensive Help Center is available to answer a wide range of common customer queries and issues. If you can't find what you're looking for, please don't hesitate to contact our customer support team.

Q28: Do you have a blog or articles about fitness and sports? A28: Yes, we feature a blog with articles on fitness, sports, product care, sustainability practices, and brand stories. It's a great resource for insights and inspiration.

Q29: Can I share my Ennspor experience or see what others are saying? A29: Absolutely! We encourage you to share your experiences and engage with our community. You can connect with us on social media: Ennspor/facebook.com, ennspor/Instagram.com, and ennspor@twitter. We also love to feature customer stories and testimonials.