FAQ
FAQ — Ennspor.com
Welcome to Ennspor.com. Below are answers to our most frequently asked questions.
About Ennspor
Q1: What is Ennspor?
A1: Ennspor designs, develops, manufactures, and markets shoes, apparel, accessories, and related services globally. Our slogan is "Keep Going" — resilience and new beginnings are at the heart of our brand. The company was founded by Dr. EKOTE Nelson NNOKO, originally from Cameroon and based in Japan.
Q2: Where is Ennspor headquartered?
A2: Our headquarters is in Kobe, Japan.
2-14-20 Yamamotodori, Chuo-ku, Kobe, Hyogo 650-0037, Japan
Q3: What is Ennspor's brand story?
A3: We believe everyone deserves the chance to Keep Going — even in a world full of inequality and hardship. Through resilience, second chances, and new starts, we help people reach their goals.
Q4: What products do you offer?
A4: Sneakers, sportswear, accessories, caps, T-shirts, sports bags, polo shirts, tracksuits, and more.
Q5: What is Ennspor's mission?
A5: Sport is essential to human life. Our mission is to provide freedom of movement, success in training, and health through sport.
Orders & Shopping
Q8: How do I find products?
A8: Browse by Men, Women, Kids, New Arrivals, Best Sellers, Sale, and more. Filter by size, color, price, and product type.
Q9: How do I choose the right size?
A9: Each product page includes a size guide and fit advice. We recommend measuring before purchase.
Q10: Can I save items?
A10: Yes — add items to your wishlist.
Payment & Shipping
Q11: What payment methods do you accept?
A11: Credit/debit cards, PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Afterpay or Klarna (where available).
Q12: Do I need an account?
A12: Guest checkout is available. Creating an account makes future orders faster.
Q13: Shipping methods and costs?
A13: Details are shown at checkout. See our Shipping and Delivery page.
Q14: How do I track my order?
A14: After shipment, you'll receive a tracking email.
Returns & Exchanges
Q15: What is your return policy?
A15: See our Returns Policy page for full details.
Q16: How do I return an item?
A16: Instructions and required documents are on the Returns Policy page.
Customer Support
How can I contact you?
Phone: 078-241-8095
Fax: 078-261-3850
Email: ennspor@gmail.com
Support is available in English and Japanese.